T&T - Customer - CS&D - Manager | Financial Services | Mumbai

Your potential, unleashed.

Indias impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team
Deloittes Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.
Location: Mumbai/Pune/Delhi

Job Summary: Lead complex transformation projects for leading life, health, and general insurance clients. Youll be responsible for driving business growth, managing high-performing teams, and delivering innovative consulting solutions across strategy, operations, digital, and regulatory domains.

Key Responsibilities:


Lead and manage end-to-end consulting engagements in the insurance sector (Life, General, and Health).
Drive transformation programs across policy servicing, claims, underwriting, distribution, and customer experience
Analyze business processes, identify improvement areas, and develop actionable recommendations
Build and maintain strong client relationships at CXO and senior management levels
Manage teams, ensuring high-quality deliverables and stakeholder satisfaction
Support business development through proposal writing, client presentations, and industry research.
Mentor and develop junior consultants within the team


Required Qualifications:


MBA from a Tier-1 or Tier-2 institute or equivalent qualification
814 years of experience, with at least 58 years in insurance consulting or transformation role
Strong domain knowledge across Life, General, or Health insurance functions
Proven experience in managing large-scale insurance transformation or digital implementation projects.
Strong problem-solving, analytical, and project management skills.
Excellent communication, stakeholder management, and presentation abilities.

How youll grow

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